Fisker Automotive CEO Tom LaSorada released this statement today regarding the recent press on the Consumer Reports field-testing vehicle.
Current Fisker owners, dealership management and the press arrived at their email/mailboxes to this letter from CEO Tom LaSorda. Dealers reacted positively to the news. Jim Mooradian, General Manager of Fisker Las Vegas applauded the direct response, “Any new vehicle has it’s start-up issues, the Fisker Karma is a very unique and complex vehicle. Our clients understand this and have been unrelenting in their support of the car, and Fisker’s response to any and all questions. The open and honest dialogue between Fisker, Gaudin Fisker of Las Vegas and our FIsker owners, is key to the committment we all have to the car and the energy-sustainability needs of our world.”
Read the letter here:
Open Letter from Tom LaSorda Fisker CEO
March 13, 2012
RE: An Open Letter From Tom LaSorda:
Quality and customer satisfaction are the top priority for Fisker Automotive.
With any new technology there will be a need for initial updates and refinements and we have demonstrated the ability to quickly resolve them on a case-by-case basis. In addition, Fisker’s 24-hour VIP contact centers, retail network with a proven customer service track record and our comprehensive vehicle warranty are all designed to give you, our customers, complete peace of mind.
It is important to understand that despite widespread publicity of a service issue with a car belonging to Consumer Reports last week, the Karma performed exactly as it was designed to perform. The on-board diagnostics detected a fault and entered a protection mode that shut the car down to protect other components. We are sorry for the inconvenience this caused the customer, but we focused on getting the car back to them as swiftly as possible.
All identified parts have been returned to Fisker for a full engineering analysis.
I have put in place a “SWAT Team” with over 50 dedicated engineers and other consulting professionals to help identify this and other unique customer issues with the Karma. New software has been developed and installed in a large fleet of vehicles and they are being driven round the clock for testing and validation. As soon as this procedure is complete we will send updated software out.
I am personally involved in all these initiatives and am committed to delivering complete customer satisfaction and peace of mind.
CEO, Fisker Automotive